Global Certificate Course in Customer Service Standards
-- ViewingNowThe Global Certificate Course in Customer Service Standards is a comprehensive program designed to empower professionals with essential skills for career advancement in customer service. This course highlights the importance of providing exceptional customer experiences, a critical factor in today's competitive business landscape.
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AboutThisCourse
With the growing demand for skilled customer service representatives, this course offers learners the opportunity to gain a competitive edge in the industry. It provides practical knowledge on establishing and maintaining customer service standards, handling customer complaints, and using customer feedback to improve service quality.
By the end of this course, learners will have developed a deep understanding of customer service principles and be equipped with the skills to deliver outstanding customer experiences. This will not only enhance their professional growth but also contribute to the success of their organizations.
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CourseDetails
- Unit 1: Introduction to Customer Service Standards
- Unit 2: Understanding Customers' Needs and Expectations
- Unit 3: Effective Communication in Customer Service
- Unit 4: Problem Solving and Conflict Resolution
- Unit 5: CRM (Customer Relationship Management) Systems and Tools
- Unit 6: Building Customer Loyalty and Retention
- Unit 7: Cross-cultural Customer Service
- Unit 8: Complaint Handling and Feedback Management
- Unit 9: Continuous Improvement in Customer Service
- Unit 10: Code of Conduct and Ethics in Customer Service
CareerPath
- Customer Service Representative — in-demand career path aligned with this qualification (65%)
- Customer Service Manager — in-demand career path aligned with this qualification (20%)
- Customer Support Specialist — in-demand career path aligned with this qualification (15%)
EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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SkillsYoullGain
Customer Service
Global Standards
Communication Skills
Service Excellence
CourseFee
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£140
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AcceleratedLearningPath
- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
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£90
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FlexibleLearningPace
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
- OpenEnrollmentStartAnytime
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- FullCourseAccess
- DigitalCertificate
- CourseMaterials
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GLOBAL CERTIFICATE COURSE IN CUSTOMER SERVICE STANDARDS
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London School of International Business (LSIB)
AwardedOn
05 May 2025
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