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Professional Certificate in Customer Journey Mapping for Social Media
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This intensive course equips you with practical skills in user research, persona development, and journey mapping techniques for social media marketing. Gain a competitive edge in a rapidly evolving digital landscape, boosting your career prospects in marketing, social media management, or UX. Customer Journey Mapping provides actionable insights to optimize engagement and conversion rates. Enroll now and become a social media master!
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CourseDetails
- Unit 1: Introduction to Customer Journey Mapping for Social Media
- Unit 2: Understanding Customer Personas and Social Media Usage
- Unit 3: Social Media Listening and Monitoring for Customer Insights
- Unit 4: Mapping the Customer Journey Across Social Media Channels
- Unit 5: Identifying Touchpoints and Moments of Truth
- Unit 6: Analyzing Customer Emotions and Pain Points
- Unit 7: Designing Customer Experiences for Social Media Platforms
- Unit 8: Measuring and Optimizing Customer Journey Mapping Strategies
- Unit 9: Leveraging Data Visualization for Customer Journey Mapping
- Unit 10: Best Practices and Case Studies in Customer Journey Mapping for Social Media
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
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Journey Mapping
Social Strategy
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£140
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
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£90
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- TwoThreeHoursPerWeek
- RegularCertificateDelivery
- OpenEnrollmentStartAnytime
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- DigitalCertificate
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PROFESSIONAL CERTIFICATE IN CUSTOMER JOURNEY MAPPING FOR SOCIAL MEDIA
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London School of International Business (LSIB)
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05 May 2025
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